079 Call a Cab's Terms & Conditions as of the 1st of October 2011.

These terms and conditions constitute the entire Agreement concerning the provision of an Airport Transfer / Local or Long Distance Taxi Service between you and 079 Call a Cab.

Completion of any booking and use of the Service we provide indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Definitions:

"079 Call a Cab'(s) / us / we" means 079 Call a Cab Taxi Service whose office is based in Cambourne Cambridge.

Main Number: 07922552222
Office Freephone: 08004589242
Web: www.079callacab.com
Email: info@079callacab.com

"you" and "your" means any individual, company or other business who places the booking with 079 Call a Cab.

"Booking'(s)" means an agreed Airport Transfer, Local or Long Distance Journey.

079 Call a Cab is registered with South Cambridgeshire District Council and the proprietor holds an Operators License to accept Pre-booked journeys.

079 Call a Cab also have Hackney Carriage Vehicles that are licensed to pick customers up from the street anywhere within the South Cambridgeshire District Area.

2. Bookings for Airports:

2.1 You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. 079 Call a Cab shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

2.2 It is down to you to order a suitable car size for the number of passengers and luggage. 079 Call a Cab cannot guarantee to carry excessive amounts of luggage.
Please note that a child, no matter what age, counts as one passenger.

2.3 If you need to transport a wheelchair please specify this at the time of booking.

3. Quotations, Payments, Collections, Waiting & Receipts:

3.1 079 Call a Cab will email you a quotation if requested based on the information supplied by you. 079 Call a Cab may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.

3.2 079 Call a Cab's quote for a collection from an airport will include a free 45 minute waiting period after the agreed collection time made when booked (or the Planes landing time if your flight has been delayed).
079 Call a Cab will charge for waiting a rate of £6.00 per every 15 minutes after the initial 45 minute period has expired. 079 Call a Cab will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by the Airports websites.

3.3 If your plane lands earlier than the scheduled landing time, 079 Call a Cab will still collect you at the agreed collection time that was made when the booking was confirmed.
If your plane lands later than the scheduled landing time, 079 Call a Cab will change your collection time to 30 minutes after the plane has landed.

3.4 Once you have accepted our quotation, Please check your booking confirmation carefully and inform 079 Call a Cab promptly of any errors. 079 Call a Cab shall not be responsible for any delays caused or costs arising from / by your failure to provide 079 Call a Cab with correct information.

3.5 All journeys originating at an airport (which are not return journeys where 079 Call a Cab has taken you to the airport) must be prepaid in full (Unless otherwise agreed)
If an Airport collection is agreed without pre-payment, and you have missed your flight or booked the incorrect date / time. The full fare will be due and an invoice will be sent to you. (see point 5.5)

3.6 All Car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated / agreed in advance.

3.7 Payment(s) can be made by Cash, Credit Card or Debit Card.

Please note: As from the 1st of October 2011, Cheques will no longer be accepted unless you hold an Account with us.

Card Transaction Charges:

If paying with a Visa Debit Card we charge:

£1.00 on all fares up to £50.00

£2.00 on all fares between £50.01 to £100.00

£3.00 on all fares over £100.01

If paying with a Credit Card we charge:

£3.00 on all fares up to £60.00

5% on all fares over £60.01

3.8 A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver.

*Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*

3.9 For Journeys where an 079 Call a Cab Hackney Carriage vehicle has been flagged down off the street and not pre-booked, that commence and terminate within the district of South Cambridgeshire, shall be subject to a fare not exceeding that shown on the meter and regulated by South Cambridgeshire District Council table of fares.
A copy of which can be inspected in the vehicle.

3.10 An extra charge may be added to any journey on Public / Bank Holidays. Please check when booking or ask your driver for details.

4. General vehicle conduct:

4.1 You shall be responsible for the behaviour of all the passengers in the car / vehicle during the journey.

4.2 You will be charged £80.00 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger within the South Cambridgeshire District border.

4.3 You will be charged £160.00 to cover cleaning costs in the unlikely event of an executive style vehicle being soiled by any passenger outside of the South Cambridgeshire District border.

4.4 Smoking is not / never permitted in any of our vehicles.

4.5 Eating / Drinking in our vehicles is not permitted.

4.6 In certain circumstances, i.e for babies or Medical reasons, some Foods / Drinks may be permitted with prior permission.

4.7 All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child's parents / guardians. Such seats may be retained by the driver for use on the return journey.

4.8 079 Call a Cab will not carry more passengers than its insurance or licensing allows.

5. Cancellations for any confirmed booking:

If you need to cancel your booking, please contact 079 Call a Cab as soon as possible.

5.1 All bookings that are cancelled 24 hours prior to the agreed collection time will not incur a penalty charge. 079 Call a Cab call this the 24 hour cut off point.
*Although if the fare has been pre-paid, a 10% administration charge will be deducted from your refund*

5.2 All bookings that are cancelled 12 hours prior to the agreed collection time will incur a 50% charge of the agreed fare.

5.3 All bookings that are cancelled within 12 hours of the agreed collection time will be 100% fully chargeable and no refund will be offered. (As the time slot was booked, agreed & confirmed by you, 079 Call a Cab would have reserved this time and not taken in anymore bookings)

5.4 If you have made a booking and not pre-paid for the journey, In the event of cancelling the booking within the 24 cut off point, an invoice may be sent for any outstanding amounts / fare.

5.5 All invoices for non account customers must be paid within 7 days. (Failure to pay any invoice will result in 079 Call a Cab taking legal / court action. 079 Call a Cab would also make other Taxi companies aware of the situation resulting in you being possibly black listed from using other Taxi companies in the area. Please note that all unpaid invoices will incur a 10% charge of the original invoice amount, every 30 days from the invoice date.

5.6 If you cancel a booking via email, 079 Call a Cab cannot guarantee an immediate reply / response to you. If a cancellation is made via email prior to 079 Call a Cab's 24 hour cut off point, it is only valid if you receive a confirmation reply from us.

079 Call a Cab would always advise customers to phone us on our contact numbers and cancel with one of our booking agents who can then send you a confirmation email.
(Please note that cancellations are not accepted by leaving a message on our voicemail)

5.7 Refunds shall be made either by refunding your Credit / Debit Card or by an 079 Call a Cab Company Cheque.

5.8 Refunds to Credit / Debit cards can only be refunded to the original card used when the original booking was made. Refunds to Credit / Debit cards will incur £2.00 Fee.

5.9 Refunds by Cheque can only be made out to the Customers name who made the original booking.

6. Liability:

6.1 079 Call a Cab shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall 079 Call a Cab be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.

6.2 All luggage is carried entirely at your risk.

6.3 079 Call a Cab shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.
If the car breaks down during your journey 079 Call a Cab will endeavour to arrange an alternative car to complete the journey as soon as practable / possible.

6.4 You shall indemnify 079 Call a Cab against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

7. Termination:

7.1 079 Call a Cab will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so.

7.2 No refunds will be given if the journey is terminated part way through the hire.

7.3 If a journey is terminated part way through by you or us and has not been pre-paid, the full fare will be due and then must be paid to your driver.

7.4 If a journey is terminated part way through and we are not paid the full fare, an invoice shall then be sent to you. (see point 5.5)

8. Miscellaneous:

8.1 079 Call a Cab may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.

8.2 079 Call a Cab may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

8.3 079 Call a Cab shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.

8.4 This Agreement and any accompanying quotation represents the entire agreement between you and 079 Call a Cab in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.

8.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

8.6 079 Call a Cab will allow 5 minutes free waiting time on any booked local job.

After this initial time, 079 Call a Cab will charge £2.00 per every 5 minutes waiting.

In the event where a booking has been pre paid by Cash, Credit or Debit Card and the driver cannot wait any longer than the agreed time due to other bookings, no refunds will be due/given.

If the driver is able to wait, any waiting time shall then be due and paid to the driver.

079 Call a Cab aim to allow up to fifteen minutes chargeable waiting on all booked local jobs but at busier times cannot guarantee this.

8.7 Point 8.6 does not include Airport collections. See point 3.2

9. Disputes:

This Agreement shall be construed in accordance with English law and you and 079 Call a Cab each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

10. Conveying of Children:

UK law states that taxis are exempt from legislation relating to children travelling in a Baby / Child seat or booster. For Health and Safety reasons 079 Call a Cab are unable to provide any form of child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you.

11. Savercards & Discount Flyers:

11.1 079 Call a Cab Savercards are only due one stamp per actual journey from the driver on any fare of £25.00 or under.

11.2 Savercards cannot be used in conjunction with any other Offer / Discount Flyer.

11.3 Once your Savercard has 4 official 079 Call a Cab stamps, your 5th journey is then half price on a pre-booked journey not exceeding a £25.00 fare.
Therefore the maximum discount if a fare is £25.00 will be £12.50

11.4 Savercard stamps cannot be transferred onto other or new Savercards.
Only one Savercard can be used on any one journey.

11.5 Savercards are not valid or to be used on Public / Bank Holidays or between 17:00pm the 24th December through to 09:00am the 2nd January.

11.6 Discount Flyers can only be used on local journeys with a fare of up to £25.00

11.7 Discount Flyers cannot be used in conjunction with any other Offer / Savercard.

11.8 Discount Flyers entitle you to a £1.00 Discount per £10.00 spent.
(Maximum Discount of £2.00 if the fare is up to £25.00)

11.9 Discount Flyers are not valid or to be used on Public / Bank Holidays or between 17:00pm the 24th December through to 09:00am the 2nd January.

Please note that Cambourne Grill's Promotional Discount use the same terms & conditions as our Discount Flyers.

12. Account Customers:

12.1 All account customers agree that any invoice sent via email or post shall be paid within 14 days of the invoice date. (Unless otherwise agreed in writing)

13. Complaints:

13.1 In the unlikely event that you wish to complain, all complaints should be addressed to The Management and emailed to:info@079callacab.com

Thank you for taking the time to read our Terms & Conditions.

The Management
079 Call a Cab.